Were you affected by numerous cancellations on a JetBlue flight over the last week? While many airlines had cancellations and delays, JetBlue for whatever reason had the worst time getting its act together. There was a decent size snowstorm, freezing cold temperatures, massive winds, and flights were already at capacity due to it being the end of Christmas vacation.
While those affected I am sure were not too happy – although I would have taken being stuck in Florida any day over this bitter cold we are having in NYC right now, I am glad to see JetBlue taking a proactive approach in compensating those that were stranded. If your original flight was for travel between January 3 and January 7, 2014, and you experienced flight cancellations on JetBlue. You will be compensated with the following:
If your email was included in your reservation you should have already received an email from JetBlue notifying you of your compensation. If you booked through a 3rd party site (i.e., Orbitz, Expedia, etc.) contact JetBlue directly to claim your compensation – JetBlue does not have your contact info. For those that will receive JetBlue points, the points will be deposited to your account by January 20th.
Also, if you incurred any additional out-of-pocket expenses due to these cancellations JetBlue is requesting you contact them as there is a chance you might be eligible for reimbursement. This will be reviewed on a case by case basis, but I highly suggest you attempt to claim some of your expenses. For example, if you were supposed to fly out of Ft. Lauderdale, but ended up having to rent a car and drive to Orlando and stay at a hotel in Orlando, submit your expenses for the car rental, gas, and hotel. Make sure to give a detailed explanation of your situation and include receipts. Submit your receipts and request for review by January 31, 2014 to Hercules@jetblue.com.
I have a friend who had to cancel her JetBlue flight and rebook on Delta and was just happy she got her points back. Remember, getting your points back or money back when a flight is cancelled is not a good will gesture from the airline, this is their policy that you are entitled to. You can still submit your out of pocket expenses in this situation for JetBlue to review.
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Seems like awfully paltry compensation for the amount of misery they inflicted. No idea why JetBlue was the only one who had to “shut down” operations but I’d have been really PI$$ED if they did that when I was already stranded. Were they offering to rebook customers onto other airlines?
I wonder if there is some liability they’re aware of and they’re trying to head it off with this.